Stadium A-Z Guide

List of prohibited items
List of allowed items

ADA Accessibility
For complete information on ADA Accessibility at LIVESTRONG Sporting Park, please visit our ADA Accessibility page.

Address
The street address for LIVESTRONG Sporting Park is: One Sporting Way, Kansas City, KS 66111.

Aisle Policy
So that your fellow Sporting Kansas City fans do not miss any of the action on the field, LIVESTRONGSporting Park staff may ask fans to wait at the top of the aisle until the ball is out of play or until a break in the action out of common courtesy for all spectators.

Alcohol Policy
Staff members at LIVESTRONG Sporting Park strongly encourage all fans to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies during Sporting Kansas City matches and all major events:
· Any fan that shows signs of impairment and/or intoxication may not be allowed to enter or may be removed from LIVESTRONG Sporting Park and subject to arrest.
· No alcoholic beverages can be brought inside the stadium. Any attempt to bring alcohol inside the stadium or possession of an alcoholic beverage not purchased from LIVESTRONG Sporting Park may result in ejection. No alcoholic beverages served inside the stadium can be taken outside LIVESTRONGSporting Park.
· State of Kansas law prohibits the sale of alcoholic beverages to persons under the age of 21 years of age. All fans should be prepared to show proper identification if requested by the concessionaire staff member.
· Concessionaire staff members reserve the right to deny services to fans that show signs of impairment and/or intoxication.
· Fans providing alcoholic beverages to persons less than 21 years of age may be ejected from LIVESTRONG Sporting Park and subject to arrest.
· Fans possessing alcohol that do not have proper identification when requested by a concessionaire or security staff member may be ejected.
· A maximum of two alcoholic beverages will be sold per person per transaction.
· Alcohol sales in the general seating areas of LIVESTRONG Sporting Park will end at the 80 minute mark for Sporting Kansas City games. Alcohol sale end times will vary for other stadium events.
· It is the responsibility of each guest to ensure that they have a safe means of transportation when leaving the facility.
· Stadium management reserves the right to change these policies and procedures at any time without prior to notice to fans.

Animals
Guide, signal and service animals are allowed inside LIVESTRONG Sporting Park with fans that need their assistance (live service animals only). No pets or other animals are permitted. Service monkeys are prohibited.

Automated Teller Machines (ATMs)
ATMs are located near sections 112 and 122 on the main concourse level.  In addition, an ATM is located in the Members Club for guests with valid ticket access.

Baby Changing Stations
All men’s, women’s and family restrooms at LIVESTRONG Sporting Park are equipped with baby changing stations.

Bag Inspection
In accordance with MLS Best Practices and Sporting Club security guidelines, bags measuring 11” x 17” x 10” or smaller may be permitted after a thorough inspection by stadium security staff. Fans that need to bring a diaper bag, when accompanied by a baby or infant, may be subject to the same inspection procedures. Fans should be prepared to open their bags for inspection and may be asked by security staff to shift and possibly remove the contents. Bags larger than 11” x 17” x 10” may be denied entry inside LIVESTRONG Sporting Park, and fans may be asked to return the bag to their vehicle. There are no lockers outside of the stadium to store items nor can any items be held by staff members. All items left unattended outside the stadium may be disposed of by stadium staff.

Banners & Signs
Sporting Club fans are encouraged to show their support and may bring banners, flags and signs provided the item falls within the following guidelines:
· Flags or posters no greater in size than 3’ x 5’ as long as they do not cover any stadium or event signage and do not contain commercial messages or offensive material. The exception to this rule is THECOOLTV Members’ Club seating section where there is no size limit.
· Flags or posters on poles are only allowed in THECOOLTV Members’ Club seating section.
· Item may not contain or display any profane, offensive, graphic or obscene language and/or pictures as determined by LIVESTRONG Sporting Park.
· Item may not be taped, glued or secured using an adhesive agent of any kind
· The hanging of an item may not in any way damage the stadium walls, paint, railings, glass or any other stadium property
· Item may not contain commercial or political messages of any kind.
· Items must be made of a paper or lightweight cloth-like material. Signs cannot utilize wood, metal or similar types of materials for support.

Signage not permitted within LIVESTRONG Sporting Park may be disposed of by stadium security unless the guest wishes to return it to their vehicle. The decision regarding the admissibility and/or posting of any banner or sign is at the sole discretion of LIVESTRONG Sporting Park and Sporting Club management.

Bicycle Parking
There are currently no bike rack locations outside LIVESTRONG Sporting Park for fans that choose to ride a non-motorized bicycle.

Bottles & Cans
Fans may not be allowed to bring any type of bottle, can, thermos or beverage container inside LIVESTRONG Sporting Park.  Parents with small children may bring plastic bottles of formula or milk inside of the stadium.

Box Office
Located on the east and west side of the stadium, the LIVESTRONG Sporting Park box offices will open three hours prior to kick-off on Sporting KC game days. Ticketmaster Will Call can be claimed here with a valid credit card and form of State or Government photo identification. Tickets for other stadium events can also be purchased here.  Box office hours will vary for all stadium non-soccer events (ex: concerts) and guests should visit www.LIVESTRONGsportingpark.com and click on events for more information.

Monday – Friday: 10 a.m. to 6 p.m.
Saturday: 10 a.m. to 1 p.m.
Types of Payment Accepted – Cash, Visa, MasterCard, American Express and Discover Credit Cards

Cameras
Fans may bring personal, still-photo cameras to capture the special moments from their visit to LIVESTRONG Sporting Park. However, video cameras and monos/tripods are not permitted inside the stadium.

Catering
All food services at LIVESTRONG Sporting Park are handled by KC American Sportservice. For more information on holding your special event at the stadium, please email sportingevents@LIVESTRONGsportingpark.com or call 913-912-7517.

Any catering provided by companies other than the stadium concessionaire is not permitted inside LIVESTRONG Sporting Park or anywhere else on stadium property.

Cell Phones
Cell phones are welcome inside LIVESTRONG Sporting Park. Fans are reminded, however, to make sure that their cell phone conversations are not disruptive to the others seated around them.

Child Locator Wristbands
LIVESTRONG Sporting Park has child locator wristbands available at all Guest Relations locations. The child’s ticket location or contact phone number can be written on the wristband in the event a child gets separated from their party. The Guest Relations offices are located along the main concourse (near sections 101 & 132).

Children’s Ticket Policy
Children two years of age or younger are permitted inside LIVESTRONG Sporting Park without a ticket provided they sit in a ticket holder’s lap, and so long as the child does not obstruct the view of others nearby.

Chewing Tobacco
Fans are not permitted to bring or use any type of chewing tobacco inside LIVESTRONG Sporting Park during events. If chewing tobacco is discovered inside the stadium, ticket holder must dispose of it immediately or face possible stadium ejection.

Compliments & Concerns
We value the compliments and concerns from all fans that come to LIVESTRONG Sporting Park. Fans can express their comments in person at either of the two Guest Relations offices, located on the main concourse (near sections 101 & 132). Written feedback can be sent through the LIVESTRONG Sporting Park website at: www.LIVESTRONGsportingpark.com.

Designated Driver Program
Sporting Club, LIVESTRONG Sporting Park, Anheuser-Busch, TEAM Coalition and Major League Soccer have teamed up to implement the “Good Sport” Designated Driver Program. Fans 21 years of age or older with a valid driver’s license can sign up inside the stadium on the main concourse near Section 114. Responsibility Has Its Rewards (RHIR) is TEAM Coalition’s national sweepstakes celebrating all the fans who have pledged to be designated drivers throughout the season. These fans have committed to the Budweiser Good Sport program sponsored by MLS clubs, Anheuser-Busch and its wholesalers and concessionaire companies. Simply by pledging to be Budweiser Good Sports – designated drivers – MLS fans are eligible to be selected as their favorite club’s Designated Driver for the Season. The Designated Drivers for the Season of the two clubs that compete in MLS Cup 2012 may be rewarded with the RHIR sweepstakes grand prize – airfare, hotel accommodations and two tickets to the game. From the Designated Drivers for the Season representing MLS clubs not competing in MLS Cup 2012, TEAM may randomly draw a first prize winner. That winner may receive airfare, hotel accommodations and two tickets to the 2013 MLS All-Star Game.

Ejection
Fans that refuse to follow the direction of LIVESTRONG Sporting Park staff or fail to comply with the Sporting Club Code of Conduct may be subject to ejection without a refund of their event ticket and may lose ticket privileges.

Elevators
Elevators are located near the public and club entrances at LIVESTRONG Sporting Park. The location and availability of elevators are:
· East Gate Entrance (Northeast corner) – Fans with disabilities for access to main level concourse seating and patrons with baby strollers
· Four Premium Elevators (Northwest corner) –Field Club, Shield Club and Suite ticket holders
· West Media Check-In Elevator (Sprint Plaza) – Working media only

Employment Opportunities
If you are interested in becoming part of the Sporting Club or LIVESTRONG Sporting Park staff, information on open positions can be obtained at:
· Sporting Kansas City – www.teamworkonline.com
· Global Spectrum (Event Staff) – www.LIVESTRONGsportingpark.com or www.teamworkonline.com
· KC American Sportservices (Catering/Concessions) – www.teamworkonline.com

Entrance Gates
All club and suite entrances open 120 minutes prior to Sporting Kansas City matches for club and suite ticket holders’ access; all seating will open 90 minutes prior to kick-off.  Entrance time will vary per event:
· The Member’s Club Entrance – Northeast corner of the stadium for access into the Members’ Club
· North Premium Entry for West Tower Clubs and Suite Ticket Holders – Northwest corner of the stadium for access to the Field Club, Shield Club, Executive Suites and Signature Suites.
· West Premium Entry for West Tower Clubs and Suite Ticket Holders – West side of the stadium (located in the Sprint Plaza) for access to the Field Club, Shield Club, Executive Suites and Signature Suites.

The three public entrances will open 90 to 120 minutes prior to kick-off for all ticket holders; all seating will open 90 minutes prior to kick-off:
· (Sprint Plaza Entrances) West Gate and Sprint Gate (120 minutes) – West side of LIVESTRONGSporting Park (general public may use either gate)
· East Gate Entrance (90 minutes) – Northeast corner of the stadium for access up to the concourse (stairs)

Evacuation Plan
Being prepared in an emergency is one of the most important things to remember.  Familiarize yourself with the closest exit or emergency exit in your area. Families or groups should pre-designate a meeting location outside the stadium in the event that they become separated in an evacuation. If you have any questions about the nearest exit locations, please ask one of our LIVESTRONG Sporting Park Guest Relations Representatives for assistance. Always remember to remain calm and follow the instructions of the staff and public address announcements. For everyone’s safety please evacuate your area in an orderly manner.

Executive Lounge
Fans holding tickets for the Executive Level have access to the Executive Lounge and their respective Suite located on the west side of the stadium on the first suite level. Please enter LIVESTRONGSporting Park through the West or North Premium Entry entrance doors for elevator access up to the first suite level.

Family Restrooms
There are a total of four family restrooms that are intended only for the use of parents with small children and fans with disabilities. All family restrooms are outfitted with baby changing stations and are ADA compliant. The family restrooms are located on the main concourse near sections 101, 114, 121 and 133.

Field Club
Fans holding tickets for the Field Level sections F1 – F8 have access to the Field Club located on the west side of the stadium on the field level. Please enter LIVESTRONG Sporting Park through the West or North Premium Entry entrance doors for access down to the Field Level Club.

First Aid Locations
LIVESTRONG Sporting Park has two First Aid locations that are available to assist fans throughout the event. The First Aid offices are located on the concourse near sections 101 and 121.

Food and Beverage Policy
Fans are not allowed to bring any food or beverage items inside LIVESTRONG Sporting Park other than those served by KC American Sportservice, the official concessionaire for the facility. We ask that fans either leave these items inside their vehicles or dispose of them at the security checkpoint before entering the stadium. The only exceptions are food and beverage items for infants two years of age or younger.

Gate Opening Times
The Members’ Club and all other Premium Entry gates open 120 minutes prior to scheduled kick-off time for Member’s, Premium Club and Suite ticket holders. The three public entrance gates open 90 to 120 minutes prior to scheduled kick-off time for all ticket holders. Please see the “Entrance Gates” section of the Stadium Guide for more information.

Guest Relations Offices
Guest Relations offices are ready to assist you and make your visit a memorable one. The Guest Relations offices are located along the main concourse near sections 101 and 132.  Some of the services available at these two locations include: Stadium Information, Lost & Found, Child Locator Wristbands, Designated Driver Program Information, and Stroller/Wheelchair check-in and guest comment forms.

Hotlines
If you require assistance during your visit to LIVESTRONG Sporting Park or wish to report violations of the Code of Conduct, stadium staff can be reached at:
Text Message Hotline: Text “TextLSP’ to 80802 – with your Section, Row, Seat number and description of the problem.  (For emergencies dial 911)
Fans are encouraged to speak to the nearest stadium event staff or security representative as well.

Laser Pointers
Laser pointers are considered a prohibited item at LIVESTRONG Sporting Park and are subject to confiscation if brought inside the facility.

Lost and Found
During your visit to LIVESTRONG Sporting Park, should you misplace an item or find something that belongs to another fan, please visit one of the Guest Relations offices.  Claim forms are available to report missing items. Fans inquiring about lost items should call stadium management at 913-912-7520. Items are held in storage for 30 days and then are donated to a local charity. Sporting Club and LIVESTRONG Sporting Park cannot be held responsible for lost or damaged items.

Lost Children and Guests
Children who are separated from their family or friends may be escorted by a stadium staff member to the closest Guest Relations office. All children are encouraged to stop by a Guest Relations office (near sections 101 and 132) to get a Child Locator Wristband when they first arrive.

Lost or Stolen Tickets
Lost or stolen tickets can be replaced only under certain conditions. Please contact the LIVESTRONGSporting Park Ticket Office for replacement guidelines.

Media Entrance and Check-In
Media Will Call will open 3 hours prior to Sporting Kansas City match start times.  Media Will Call is located on the west side of LIVESTRONG Sporting Park between the west box office and west gate.  All credentialed members of the media may enter the stadium at the Media entrance just south of the west box office 2.5 hours prior to Sporting Kansas City match start times.  Media check-in is located on the west side of LIVESTRONG Sporting Park located in the West Tower. The photo work room is located in the southwest corner of the field level of the stadium.  Media utilizing the photo work room or press area should utilize the press elevator located near the media check-in entry.

Members’ Club
Fans holding tickets for the Members’ stand, sections M1 – M9 have access to the Members’ Club located on the northeast corner of the stadium. Please enter LIVESTRONG Sporting Park through the Members’ Club entrance doors on the northeast corner of the stadium.  Ticket holder for this section may enter at least 120 minutes prior to kick-off and may be seated 90 minutes prior to kick-off.  All stadium ticket holders are allowed access into the Members Club at the conclusion of each Sporting Kansas City match with a valid match ticket.  Opening and closing times of the Members Club are subject to change.  Access into the Members Club may vary for special events (concerts, etc.)

Merchandise
Official Sporting Kansas City team merchandise is available at the stadium team stores located on the main concourse near sections 114 and 131. In addition, there are merchandise kiosks located on the concourse of LIVESTRONG Sporting Park.  Field Club, Shield Club and Suite ticket holders can also access the Shield Club to purchase Sporting Kansas City merchandise.  The Members Club also has a merchandise stand for Members ticket holders only.  Merchandise locations may vary for other stadium events (concert, etc.).

Noise Making Devices
Musical instruments or any types of noise making devices not approved by Sporting Kansas City are not permitted inside LIVESTRONG Sporting Park. This includes, but is not limited to, items such as whistles, vuvuzelas, air horns, boom boxes and other electronic sound devices.

Off Duty Officers
Off duty police officers with any questions prior to an event at LIVESTRONG Sporting Park are asked to contact David Dollase at 913-912-7502 or ddollase@livestrongsportingpark.com.

Payphones
LIVESTRONG Sporting Park does not have any payphones available to fans. However, fans can request the use of a phone at any of the two Guest Relations locations if needed, which are located on the concourse near sections 101 and 132.

Playing Field – No Trespassing
Fans are reminded that attempting to enter or access the playing field without the proper credential may be considered trespassing and is grounds for immediate ejection and arrest.

Radios
Only personal radios with headphones are permitted inside LIVESTRONG Sporting Park. So that all fans enjoy the action on the field, radios operated without headphones are not allowed.

Recycling
Sporting Club and LIVESTRONG Sporting Park encourage all fans to recycle. The recycling program at LIVESTRONG Sporting Park includes: recycling containers on the Sprint Plaza, at security checkpoint locations and along the concourse and in the suites. Please check the signage on the recycling containers to ensure you’re recycling the proper items such as plastic, glass and aluminum. We hope all fans may follow LIVESTRONG Sporting Park’s recycling initiatives during their event day experience!

Re-Entry
In accordance with MLS and Sporting Club security procedures, fans may not exit and re-enter the stadium using the same ticket. There will be no exceptions for this policy.

Restrooms
There are 32 public restrooms located throughout LIVESTRONG Sporting Park. All men, women and family restrooms are ADA accessible and equipped with a baby changing station. Please ask any staff member for directions to the closest restroom.

Scanners
Radio frequency scanning devices are prohibited in LIVESTRONG Sporting Park.

Security Procedures
In accordance with current MLS Best Practices for stadium security, all fans may be subject to security inspection prior to entry inside LIVESTRONG Sporting Park, including a physical pat down and inspection of all items brought inside the facility. Fans can assist in this procedure by removing their hats and emptying their pockets of any items before reaching the security staff member. Fans that elect not to consent to this security screening may be denied entry inside LIVESTRONG Sporting Park. Due to this security procedure, fans are encouraged to enter the stadium at least 45 minutes prior to kick-off.

Segways and Tri-Bikes
For the safety of all guests at LIVESTRONG Sporting Park, Segways and Tri-Bikes are not permitted inside the stadium.

Shield Club
Fans holding tickets for Club level sections 106 – 108 have access to the Shield Club located on the west side of the stadium on the main level. Please enter LIVESTRONG Sporting Park through the West or North Premium Entry for access up to the Shield Club.  In addition, fans holding tickets for Field Club, Executive Suite Level or Signature Suite Level access are permitted into the Shield Club.

Signature Lounge
Fans holding tickets for the Signature Level have access to the Signature Lounge located on the west side of the stadium. Please enter LIVESTRONG Sporting Park through the West or North Premium Entry for elevator access up to the Second Suite Level.

Skateboarding/Rollerblading
Fans should be aware that skateboarding and rollerblading are not permitted within LIVESTRONGSporting Park and the Sprint Plaza area. “Roller shoes,” which are athletic shoes with retractable wheels, are also not allowed.

Solicitation/Literature
Fans should be aware that distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited at LIVESTRONG Sporting Park and throughout surrounding facilities.

Standing
Fans entering LIVESTRONG Sporting Park are asked to enjoy the game from the comfort of the seat indicated on their ticket. Please keep in mind that when you stand, you block the view of other fans behind you. It is not Sporting Club’s intent to limit fan’s enjoyment of the game and encourages cheering after great plays, but continuous standing in seating areas will not be tolerated.  Standing to watch the game is permitted for those sitting in the Members’ stand, Budweiser Terrace and north side of the main concourse level. All areas must stay clear for fans using restrooms, purchasing concessions and using other facilities located on the concourses. Please follow the directions of LIVESTRONG Sporting Park personnel.

Strollers
LIVESTRONG Sporting Park welcomes fans with strollers. However, strollers are prohibited from all stadium seating sections and concourse areas. All strollers must be checked in at the nearest Guest Relations office during the game, located near sections 101 and 132 on the concourse.  Premium ticket holders must be checked in at each respective concierge desk.

Suites
There are 37 suites at LIVESTRONG Sporting Park. The design, build-out and furnishings inside the suites match the overall architectural characteristics of the stadium. Suites are located on the west side of the stadium. For more information on suites at LIVESTRONG Sporting Park, please call 913-951-3550 or email ramos@SportingKC.com.

Tickets
Tickets for LIVESTRONG Sporting Park events may be purchased in the following ways:
· Ticketmaster outlets, The Ticketmaster Phone Center (800-745-3000) and www.ticketmaster.com.
· The “Ticket” section on www.LIVESTRONGsportingpark.com (All Stadium Events) and www.sportingkc.com (Sporting Kansas City games)
· LIVESTRONG Sporting Park Box Office. Check www.LIVESTRONGsportingpark.com for stadium box office hours.

Types of Payment Accepted – Cash, Visa, MasterCard, American Express and Discover Credit Cards

Ticket Re-sale/Scalping
The resale of event tickets, regardless of price, is prohibited at LIVESTRONG Sporting Park. Fans that purchase tickets from someone other than Sporting Club, LIVESTRONG Sporting Park Box Office or Ticketmaster do so at their own risk. Tickets from an unapproved broker could be counterfeit. Sporting Club and LIVESTRONG Sporting Park are not responsible for and may not provide a replacement or refund of any kinds for invalid tickets purchased through a secondary ticket provider.

Umbrellas
With a covered roof over all seating sections and per stadium policies, umbrellas are not needed or permitted inside LIVESTRONG Sporting Park. Please leave them inside your vehicles prior to entering the stadium.

Weapons
Fans are not permitted to bring firearms or any other weapons LIVESTRONG Sporting Park. Law enforcement officials attending the event are permitted to bring a firearm inside the stadium if he/she is designated by their department and is in compliance with Kansas officer standards and training board requirements.

Will Call
The will call windows are located at the west box office, on the west side of the stadium between the Sprint and West Gates. The west box office is open three hours prior to kick-off and closes at halftime/intermission. Will Call tickets can be claimed only by the person whose name appears on the will call ticket envelope. State or government photo identification is required along with credit card verification.